Company Policies

    new account

    All first time orders are on C.O.D. basis until credit terms have been established. Any first orders shipped must be fully paid in advance. For Canadian clients, VISA and MASTER CARDS are accepted at this time only. DEBIT CARD/INTERAC is also accepted for pick-up orders only. A Credit Application Form must be completed and signed before any terms can be extended. All conditions in CREDIT APPLICATION FORMS are applicable once agreed on. A minimum of five (5) business days will be required to process any completed credit application form. Credit limits are applicable after a 6-month history of purchases made with Tootsi Impex. They are based on the risk factors and the purchasing trade references from the applicants that have placed and fully paid for a minimum of 6 orders within that time frame. All credit applications are reviewed by our analysts and risk assessment team. 


    credit policies

    Credit limits are set based on the risk factors and the purchasing trade references from the applicant. Orders will be held for accounts that are overdue and/or over credit limit. Credit terms will be reviewed periodically by management, and credit limits may be decreased or increased at Tootsi Impex Inc's discretion. It is the responsability of the customer to inform Tootsi Impex Inc in writing of any changes in the ownership and/or coordinates of their company.

    Easy fast payment online

    Easy fast payment online - USA


    In addition to easy online payments, we offer a credit card payment option to our COD customers.


    returned cheques

    An additional service charge of $25.00 will be added to the amount of each returned cheques (NSF) can cause in loss of terms and credit limit previously established

    specials and promotions

    All offers are subject to availability. No offer can be combined with any other discount and/or promotion. Theses offers are exclusive for direct orders placed via some products are subject to applicable taxes. Additional freight charges may be applicable for certain areas.

    delivery and pick-up policy

    For all deliveries in greater montreal, a schedule per area has been made for each working day. For all other provinices including other areas in the province of Quebec, orders are processed and shipped within maximum 48 hours of reception. Pick-ups can be done 6 days per week (Monday to Saturday) in our location at Marche Central. A 24 hour advance ordering is alawys recommended to avoid any delays and/or inconveniences. To find out more on deliveries and pick-ups, please contact yours sales representative or our customer service. It is always our pleasure to serve you better.

    return policy

    In order to receive full credit for returned products please make sure they are reported to your sales representative or customer service immediately on reception or within 30 days from the date of reception. Returns must be authorized prior to arranging any transport or pick up. To obtain an authorization the following information must be given to the authorized personnel:

    • Product code
    • Lot number(if applicable)
    • Product description
    • Quantity to be returned
    • Invoice number
    • Reason for return

    Returned goods may be refused due to one of the following reasons:

    • Repackaged goods
    • Cross-contamination
    • Infestation
    • Damage resulting from improper storage at customer's facility
    • Products which were returned after 30 day limit
    • Products which were not initially purchased from Tootsi Impex
    • Special orders, seasonal items, and promotional items

    Products returned after the 30 day limit from the date of invoice that are authorized for credit are subject to a 25% restocking charge. Refused merchandise will be sent back with the shipping cost charged to the account of the customer with a notification by your sales representative or customer service. Any product returned after 60 days will not be credited unless a special arrangement was agreed upon.

    Sustainability Policy

    Tootsi Impex has been a leader in importing, processing, and distributing food product since 1986. Our extensive variety of products includes nuts, dried fruits, snacks, chocolates and much more sourcing from around the world. Our family business is home to knowledgeable staff and experienced management team. Together, we have built a business that is devoted to high quality product with each department dedicated to our customer’s fullest satisfaction. Tootsi Impex is a fast-growing name in the food industry both in Canada and internationally. From classic to unique and innovative products, we strive to deliver the very best of both worlds. Our 30 + years of continuous growth is a testament to the confidence our clients place in us and to the commitment of our employees, and to the sound business model and sustaining principles on which we were founded on.

    For our clients…
    Tootsi Impex strives to be recognized by our clients as their partner and expert of choice. Our passion is food and we are committed to the best of it. Our dedication is our customer’s continuous satisfaction. 
    For our employees…
    Tootsi Impex strives to be recognized by professionals as an exciting environment in which building their career in a company they can be proud of. Our employees derive their greatest satisfaction from helping clients succeed, and are passionate about supporting the well-being of the communities in which live and work.
    For community…
    Our success is not only based on quality of products, but also a positive contribution to the health of the communities where we do business and where our employees live and work. Tootsi is committed to be active in our local community by supporting charitable organizations and programs.

    Any Questions ?

    Call us at 514-381-9790 (Toll Free: 1-888-505-7028)