CREDIT CARD PAYMENT:

In addition to easy online payments, we offer a credit card payment option to our COD customers.

 

returned cheques

An additional service charge of $25.00 will be added to the amount of each returned cheques (NSF) can cause in loss of terms and credit limit previously established

specials and promotions

All offers are subject to availability. No offer can be combined with any other discount and/or promotion. Theses offers are exclusive for direct orders placed via www.tootsi.com some products are subject to applicable taxes. Additional freight charges may be applicable for certain areas.

delivery and pick-up policy

For all deliveries in greater montreal, a schedule per area has been made for each working day. For all other provinices including other areas in the province of Quebec, orders are processed and shipped within maximum 48 hours of reception. Pick-ups can be done 6 days per week (Monday to Saturday) in our location at Marche Central. A 24 hour advance ordering is alawys recommended to avoid any delays and/or inconveniences. To find out more on deliveries and pick-ups, please contact yours sales representative or our customer service. It is always our pleasure to serve you better.

return policy

In order to receive full credit for returned products please make sure they are reported to your sales representative or customer service immediately on reception or within 30 days from the date of reception. Returns must be authorized prior to arranging any transport or pick up. To obtain an authorization the following information must be given to the authorized personnel:

• Product Code
• Lot Number (If Available)
• Product Name
• Quantity Shipped
• Invoice Number
• Reason of Return

Returned merchandise may be refused for any of the following reasons:

• Repackaged products
• Cross-contamination
• Infestation
• Damage resulting from improper storage by the customer
• Products returned after the 30-day return period
• Products that were not originally purchased from Tootsi Impex
• Special orders, seasonal items, and promotional items

Products returned after 30 days from the invoice date that are authorized for credit are subject to a 25% restocking fee. Refused merchandise will be returned at the customer's expense, with shipping charges billed to the customer's account, and notification provided by your sales representative or customer service. Any product returned after 60 days will not be credited unless a special arrangement has been agreed upon.

Sustainability Policy

Tootsi Impex has been a leader since 1986 in the import, processing, and distribution of food products. Our extensive product range includes nuts, dried fruits, snacks, chocolates, and a wide variety of products sourced from around the world. Our family-owned business is supported by knowledgeable staff and an experienced management team. The synergy of our team has enabled us to build a company that develops high-quality products designed to meet customer needs and provide maximum satisfaction. Tootsi Impex is a rapidly growing company in the food industry, both in Canada and internationally. Our products are classic, exclusive, and innovative. Our continuous growth over more than 30 years reflects our customers’ trust in us, the commitment of our employees, and the strength of our business model and the enduring principles upon which we were founded.