At Tootsi, we value your privacy. We want to protect and safeguard your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website.
We collect your information to improve your experience on our website, and that, only with your consent. You can consent or refuse our practices on our website’s pop-up. We do not rent, trade, or sell your private information to third parties.
We use the highest SSL encryption standards available to guarantee a safe shopping experience.
1. Information We Collect
We may collect various types of information, both personal and non-personal, when you interact with our website and consent to specific functions:
a. Personal Information, such as your full name, email address, postal code, and phone number.
We collect this information when you engage with the following functions:
● Placing orders and processing returns
● Subscribe to newsletters
● Create and manage your account
● Fill out contact forms
● Reach out to our customer support
● Submit job applications
We collect your payment and billing information exclusively in the following instances:
● Placing orders and processing returns
We do not record phone conversations between agents and customers. Your conversations and billing information are kept confidential.
b. Non-Personal Information, such as cookies and analytic functions when you explicitly consent to them.
● Data, including information about your device, browser, and how you interact with our website.
● Log data, such as your IP address and Geolocation, Type of device used, Pages visited, Access times, and Browser type.
● Cookies and tracking technologies to enhance your online experience.
2. How We Use Your Information
We may use your information in the following instances:
● Provide you with our products and personalized services.
● Respond to your inquiries and provide customer service.
● Place orders and follow-up.
● Personalize your experience on our website.
● Send you promotional and marketing communications.
● Comply with legal obligations.
● Protect rights, privacy, safety, and prevent fraud.
3. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your online activities and preferences. You can consent and control cookies through your browser settings.
Note that disabling cookies may affect your experience on our website.
4. Getting your consent
We obtain your consent through the pop-up on our website. When you visit our website, you are presented with the opportunity to provide consent for various data collection and processing activities. You can either:
● Opt In: You can provide your consent by selecting the appropriate options presented on our landing page. By doing so, you authorize us to collect, use, and process your personal information in accordance with this Privacy Policy and
for the specific purposes outlined.
● Opt Out: Alternatively, if you prefer not to provide consent or wish to withdraw your consent at any time, you can choose to opt out. This means that you may decline to participate in certain data collection activities, and
your information will not be collected for those purposes. Additionally, you can manage your preferences for receiving promotional communications through the “Unsubscribe” button underneath newsletters.
By using our website and providing your consent as described above, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described. You have the right to access, modify or delete your personal data.
You are also allowed to consent or withdraw consent to the use of your data. Please contact us at privacyofficer@tootsi.com for more information.
5. Disclosure of Your Information
In no case is Tootsi allowed to disclose your personal information to third parties. Exceptionally, with your consent, we may convey your personal information to:
● Third-party service providers who assist us in operating our website and providing services to you.
● Business partners or affiliates for marketing and promotional purposes.
● In the event of a merger, acquisition, or sale of all or a portion of our assets.
We are allowed to disclose your information to government authorities if required by law.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure.
Under Quebec Law, we will notify you if we undergo a security breach. However, we want to assure the safety of your personal data: we use the highest SSL encryption standards available to guarantee a safe shopping experience.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an update on our website.
8. Contact Us
For questions regarding our data protection and privacy practices or the site, please send us an email. Individuals requiring information or wishing to file a complaint in connection with matters relating to
our Privacy Policy may contact our Chief Privacy Officer at the following address:
Tootsi Impex
8800 Blvd. Henri Bourassa West,
Saint-Laurent, QC H4S 1P4
Email: privacyofficer@tootsi.com
By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website.
Last Updated: 09-19-23